Looking for info on Petsmart‘s return policy? Well, you’ve come to the right place! If you’re not satisfied with a dog toy purchase that you made at Petsmart, you can return it as long as the product is in its original packaging and in new or salable condition. With a receipt, you can return the product within 60 days from date of purchase.
If you paid for it in cash or debit card, a refund will be made in cash. On the off-chance you used a check, you’ll receive a merchandise return card or cash after a 10-day waiting period. Credit card purchases will be credited to the original card used, or a merchandise return card will be issued.
If you used another method or payment such as PayPal, Google Wallet, or a gift card, you will receive a merchandise return card to use for a future in-store purchase. Merchandise return cards cannot be redeemed for cash.
Online Purchases From Petsmart.com
You can return your dog toy for the purchase price minus shipping, handling, gift wrap, or other charges. The product must be in its original packaging.
If you purchased a product from petsmart.com, you can return it in store. Place the product in its original packaging and bring the packing slip or the shipping confirmation email as proof of purchase. Make sure to also bring the original credit card you used to purchase the toy online so that your return can be credited to that same card. If you don’t, or if you paid using another method like PayPal or Google Wallet, you’ll receive a merchandise return card to use for a future in-store purchase.
Pack the item carefully and include a copy of the packing slip (keep a copy for your records), then affix a return shipping label provided and ship the package. Insure the package and make sure to use a trackable shipping method. Note: exchanges are not available by mail and shipping charges are the customer’s responsibility.
Returns Or Exchanges Without Receipt Or After 60 Days
Bring the product and a valid ID to receive a merchandise return card to use for a future in-store purchase. For further information click here to read the Petsmart return policy in its entirety.
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